Tenants
Supporting You Every Step of the Way
Whether you’re settling into your new home or looking for helpful information during your tenancy, we’re here to make your experience simple and stress-free. Access important resources, report maintenance issues, and find the guidance you need—all in one place.
Your Property Manager
At GS Homes, we believe that exceptional customer service doesn’t end when a project is completed. Our dedicated property management team is committed to providing ongoing support and guidance to homeowners and residents, ensuring every property remains safe, comfortable, and well maintained.
Whether you have questions about your property, need assistance with maintenance, or require general support, our experienced team is always ready to help. We pride ourselves on delivering prompt communication, reliable solutions, and a professional service you can depend on.
Our goal is to build lasting relationships with our customers by providing responsive support and ensuring your experience with GS Homes remains positive long after you’ve moved into your new home.Whether you have questions about your property, need assistance with maintenance, or require general support, our experienced team is always ready to help. We pride ourselves on delivering prompt communication, reliable solutions, and a professional service you can depend on.
Useful Contacts
To make your experience as convenient as possible, we’ve gathered the essential contact information you may need during your time in your property. Whether you require assistance from our customer support team, need to contact emergency services, or are looking for information about local utility providers, we’re here to help connect you with the right resources.
If you’re unsure who to contact regarding your enquiry, our team will be happy to guide you and ensure your request is directed to the appropriate department.
Keeping important contacts readily available helps resolve issues quickly and provides peace of mind whenever support is needed.
How to Report a Repair
If you notice a maintenance issue or require a repair, we encourage you to report it as soon as possible. Prompt reporting allows our team to assess the situation quickly and arrange the appropriate solution before the issue becomes more serious.
When submitting a repair request, please include a clear description of the problem, your property address, and photographs where possible. This helps our maintenance team understand the issue and respond more efficiently.
Once your request has been received, we will review the details, prioritise urgent matters where necessary, and keep you informed throughout the repair process. Our aim is to deliver timely, professional service while maintaining the highest standards of workmanship.
Homeowner Responsibilities
Maintaining your property plays an important role in preserving its appearance, comfort, and long-term value. As a homeowner, we encourage you to take reasonable care of your property by carrying out routine maintenance, keeping the home clean and safe, and reporting any issues promptly.
Simple actions such as maintaining gardens, ensuring proper ventilation, checking smoke alarms, and caring for fixtures and fittings can help prevent unnecessary damage and ensure your home remains in excellent condition.
By working together, we can protect the quality of your property and create a pleasant environment for everyone within the community.
Being a Good Neighbour
Strong communities are built on mutual respect, kindness, and consideration. We encourage all residents to contribute to a friendly and welcoming neighbourhood by respecting those around them and taking pride in their surroundings.
Being mindful of noise levels, keeping shared spaces clean, parking responsibly, and treating neighbours with courtesy all help create a safe and enjoyable place to live.
At GS Homes, we believe that great communities are created not only through quality homes but also through positive relationships between neighbours.
Moving Out
If you’re planning to move from your property, our team is here to help make the process as smooth and stress-free as possible. We recommend contacting us in advance so we can provide guidance on the moving process and any final requirements.
Before leaving your property, please ensure it is clean, all personal belongings have been removed, and any keys, access cards, or security devices are returned where applicable. We also recommend checking that all utilities have been updated or transferred as required.
Our team will carry out a final inspection if necessary and assist with any remaining questions to ensure a seamless transition. We appreciate the opportunity to have been part of your journey and wish you every success in your new home.
