We carry out scheduled inspections and document condition so issues are caught early. Damage beyond fair wear is pursued through the tenancy agreement, deposits or guarantees as appropriate—and our management team coordinates contractors and paperwork so you are not left arguing alone. For serious cases we follow legal and insurance-backed processes agreed in your management lease.

Under our guaranteed-rent model, your agreed payment to you is not conditional on whether an individual tenant has paid that week. We carry the collection and arrears risk as set out in your contract, including liaison with housing benefit, Universal Credit, and DWP payment routes where they apply, so you are not the one chasing rent at the kitchen table.

Unity Housing does. We triage reports, appoint vetted contractors, coordinate access, and close out jobs with evidence for your file. Emergency and compliance-critical work is prioritised; everything is trackable in UNIT4U where you use the app.

Our core landlord offer is built around transparency: no hidden placement or management fees deductions from your agreed rent under the schemes we quote. If you already have a tenant in place for a route we support, we do not stack a separate placement fee on top—your paperwork spells out anything optional (such as standalone app access if you self-manage).

We contract with you for a fixed monthly amount over an agreed term. You receive that amount on schedule regardless of short voids or tenant arrears covered by the scheme—because we carry the operating risk under the agreement, not you.

We work with UK local authorities and referral pathways for council-appropriate lettings, including supported accommodation where that is the product. Placements are assessed and documented so you know who is moving in and under what framework.

Typically three to five years for guaranteed-rent style arrangements, depending on property and council route—long enough to justify compliance investment and give you planning certainty.